• Have any question?
  • Phone +123-456-7890
  • Mail@HealthCoach.com
  • Apple St, New York, NY 10012, USA

FAQ'S

ALL YOUR QUESTIONS ANSWERED HERE!

Can I come and check out a class to make sure its for me?

Yes, absolutely!  We would recommend purchasing our $14 for 14 days of training pass here so that you can attend a few classes to get a feel for what you can expect should you become a member.  There is no obligation to continue but we suspect that you will love what you’ve discovered

I’m quite unfit, are the classes suitable for my fitness level?

All classes have various fitness levels in attendance. We will regress or progress an exercise appropriate to the individuals capabilities. You are in good hands at Stellar.

Is there a joining fee?

All new clients are expected to do an initial assessment to determine current fitness level and strength, test muscle separation in the abdominals (post pregnancy if applicable), set some health and fitness goals and for us get a clear vision on the clients expectations of their trainers and our program.

Can I suspend my direct debits if I go on holidays?

Yes you can suspend your debits if you are going to be away for 2 weeks or more given you provide 2 week’s notice prior to the start of your holiday.

Can I bring a friend along?

We would LOVE you to bring a friend along, after all, everything is better with friends right!?! Your friend will just need to purchase a $14 for 14 Days pass through the website.  If you are a current member we also do offer a Refer a Friend incentive.

What is your class cancellation policy?

12 hours notice must be given to avoid a cancellation fee

I’m worried about leaving my baby in the childcare. Are they far away?

The playroom is right next to the training area in the hall so the childcare staff can advise if you are needed to attend to your child. You are also of course welcome to peep in through the window throughout the class to see what your little one is up to for peace of mind.

What if along the way, I feel Stellar is not a good fit for me – can I terminate my contract?

There is an intial 12 week contract period but after that period, you just need to give 2 weeks notice.  Pre-paid packs are not refundable however.

FOLLOW, LIKE, SHARE
YOU KNOW THE DEAL.